When an outage occurs, operations crews focus on getting the power back on safely. While they’re doing that, co-op communicators work to keep member-consumers updated with timely information. This requires a collaboration between the communications and operations teams – a relationship Henry County REMC’s Lara Sullivan has been building for several years.
Just days before closing the One Southern Indiana office for the COVID-19 pandemic, President and CEO Wendy Dant Chesser had two challenges facing the economic development and Chamber of Commerce organization — how to not only sustain, but also help the 1,068 business members that would be scared and hurting financially.
Just under a century ago, electric cooperative employees went door to door, explaining the benefits of electricity to prospective members and answering their questions. Since then, co-ops have played a key role in educating members about new electrical technologies, from grain dryers to heat pumps.
For months, people have faced stress and negativity while dealing with the COVID-19 pandemic and an uncertain future. Work schedules changed, schools converted to online learning, offices relegated to homes, activities halted, sports events cancelled and visits with family and friends stopped.
Since 2004, the American Customer Satisfaction Index (ACSI) has provided cooperatives actionable information to help improve member satisfaction and engagement. A recent survey shows that co-op member satisfaction has been on the decline during the past five years. Affecting the downward trend is how younger members view their co-op.
For months, people have faced stress and negativity while dealing with the COVID-19 pandemic and an uncertain future. Work schedules changed, schools converted to online learning, offices relegated to homes, activities halted, sports events cancelled and visits with family and friends stopped.
Working alongside member-cooperatives, Hoosier Energy is creating competitive advantages for the industries, farms and residences that make up the communities that depend on us to meet their power needs. Every conversation, every project, every pilot program is executed with one question in mind — How will our collective efforts benefit our members and theirs?
In 2019, Hoosier Energy made significant progress on power delivery capital projects to update and improve aging infrastructure, while managing costs to maintain grid resiliency, according to Rob Horton, Chief Operating Officer at Hoosier Energy.
Hoosier Energy created a pandemic plan about 10 years ago when the World Health Organization, Centers for Disease Control and Prevention and other health organizations suggested that businesses prepare for an influenza A outbreak.
With a focus on providing grid resiliency, Hoosier Energy employees are at the forefront of measuring system performance. This special edition of EnergyLines focuses on the work power delivery professionals do as they continually provide value for members co-ops and their communities.
Looking for an opportunity to build a career at an organization that values its employees? Help us create a brighter future for the communities we serve and build a career at Hoosier Energy.
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