Since 2004, the American Customer Satisfaction Index (ACSI) has provided cooperatives actionable information to help improve member satisfaction and engagement. A recent survey shows that co-op member satisfaction has been on the decline during the past five years. Affecting the downward trend is how younger members view their co-op.
For months, people have faced stress and negativity while dealing with the COVID-19 pandemic and an uncertain future. Work schedules changed, schools converted to online learning, offices relegated to homes, activities halted, sports events cancelled and visits with family and friends stopped.
Clark County REMC partnered with Charlestown High School in 2020 on a workplace simulation program as part of the school’s engineering academy. Despite the year being cut short by the COVID-19 pandemic, students still learned a lot about the energy industry.
Working alongside member-cooperatives, Hoosier Energy is creating competitive advantages for the industries, farms and residences that make up the communities that depend on us to meet their power needs. Every conversation, every project, every pilot program is executed with one question in mind — How will our collective efforts benefit our members and theirs?
In 2019, Hoosier Energy made significant progress on power delivery capital projects to update and improve aging infrastructure, while managing costs to maintain grid resiliency, according to Rob Horton, Chief Operating Officer at Hoosier Energy.
Hoosier Energy created a pandemic plan about 10 years ago when the World Health Organization, Centers for Disease Control and Prevention and other health organizations suggested that businesses prepare for an influenza A outbreak.
Look anywhere across the power network that makes up Hoosier Energy and you will see a changing energy landscape powered by consumer preference, technology and sustainability.
Member focused and member driven, Hoosier Energy reflects on 2019 in this year-end review.
A look at Hoosier Energy’s 2019 Financial Review.
With a focus on providing grid resiliency, Hoosier Energy employees are at the forefront of measuring system performance. This special edition of EnergyLines focuses on the work power delivery professionals do as they continually provide value for members co-ops and their communities.
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