When an outage occurs, operations crews focus on getting the power back on safely. While they’re doing that, co-op communicators work to keep member-consumers updated with timely information. This requires a collaboration between the communications and operations teams – a relationship Henry County REMC’s Lara Sullivan has been building for several years.
Just days before closing the One Southern Indiana office for the COVID-19 pandemic, President and CEO Wendy Dant Chesser had two challenges facing the economic development and Chamber of Commerce organization — how to not only sustain, but also help the 1,068 business members that would be scared and hurting financially.
Just under a century ago, electric cooperative employees went door to door, explaining the benefits of electricity to prospective members and answering their questions. Since then, co-ops have played a key role in educating members about new electrical technologies, from grain dryers to heat pumps.