ACSI: Survey identifies ways to increase member-consumer engagement

Since 2004, the American Customer Satisfaction Index (ACSI) has provided cooperatives actionable information to help improve member satisfaction and engagement. A recent survey shows that co-op member satisfaction has been on the decline during the past five years. Affecting the downward trend is how younger members view their co-op.

Consumers support renewable power supply

Consumers across central and southern Indiana and southeastern Illinois overwhelmingly support renewable energy as an energy source provided by their local cooperative, according to a recent survey conducted by Hoosier Energy.