Hoosier Energy continue d'\u00eatre un leader du secteur sur de nombreux fronts, notamment en mati\u00e8re de communication avec les membres. L'exemple le plus r\u00e9cent est venu lorsque Charu Gupta de la NRECA a demand\u00e9 au sp\u00e9cialiste des relations avec les membres Justin Thompson de participer \u00e0 une pr\u00e9sentation nationale sur l'utilisation de Salesforce.<\/p>\n
Hoosier Energy a rejoint EnergyUnited de Caroline du Nord, Middle Tennessee EMC et Cowetta-Fayette EMC de G\u00e9orgie pour fournir un aper\u00e7u du syst\u00e8me de gestion de la relation client bas\u00e9 sur le cloud.<\/p>\n
Thompson a fait des pr\u00e9sentations en avril et mai dans le cadre d'une session d'une heure, donnant un aper\u00e7u de la mani\u00e8re dont Hoosier Energy utilise Salesforce comme r\u00e9f\u00e9rentiel central pour les informations sur l'adh\u00e9sion aux coop\u00e9ratives, le d\u00e9veloppement \u00e9conomique et un portail pour les membres compos\u00e9 de tout, de la facturation \u00e0 la collecte de donn\u00e9es et de nombreux points interm\u00e9diaires.<\/p>\n
![\"\"](\"https:\/\/www.hoosierenergy.com\/wp-content\/uploads\/2024\/07\/Salesforce-300x159.jpg\")
Portail des membres Salesforce<\/p><\/div>\n
Il a \u00e9galement soulign\u00e9 l\u2019avantage d\u2019avoir Andrea Hayden au sein de son \u00e9quipe en tant qu\u2019administratrice Salesforce.<\/p>\n
<\/p>\n
Thompson a mis l'accent sur trois points principaux pour ceux qui envisagent d'utiliser Salesforce ou qui souhaitent l'utiliser plus efficacement. Ces points sont les suivants :<\/p>\n
<\/p>\n
1. Fournir un contexte pour vos besoins et d\u00e9fis ainsi que les limites des ressources disponibles (telles que le budget et les comp\u00e9tences)<\/strong><\/p>\n <\/p>\n
2. Comment Salesforce est actuellement utilis\u00e9<\/strong><\/p>\n <\/p>\n
3. Partage de points de vue sur les avantages et les inconv\u00e9nients de l'efficacit\u00e9, du soutien et des ressources d'apprentissage<\/strong><\/p>\n <\/p>\n
Apr\u00e8s que les deux coop\u00e9ratives pr\u00e9sent\u00e9es lors de chaque s\u00e9ance aient termin\u00e9 leur pr\u00e9sentation, une p\u00e9riode de questions-r\u00e9ponses a \u00e9t\u00e9 pr\u00e9vue.<\/p>\n
<\/p>\n
\u00ab Les questions sp\u00e9cifiques portaient principalement sur les raisons pour lesquelles nous avons cr\u00e9\u00e9 le tableau de bord des activit\u00e9s r\u00e9centes des membres, qui a fourni aux nombreux points de contact avec les diff\u00e9rentes \u00e9quipes de Hoosier Energy un r\u00e9f\u00e9rentiel central \u00bb, a d\u00e9clar\u00e9 Thompson. \u00ab Notre utilisation de Salesforce n'est pas super personnalis\u00e9e, mais nous l'utilisons diff\u00e9remment, notamment pour suivre l'engagement avec les membres.<\/p>\n
<\/p>\n
\u00ab J'ai d\u00e9couvert que Hoosier s'engage aupr\u00e8s de ses membres autant, voire plus, que n'importe quel G&T, donc nous pla\u00e7ons vraiment la barre tr\u00e8s haut. \u00bb<\/p>","protected":false},"excerpt":{"rendered":"Hoosier Energy demeure un leader du secteur sur de nombreux fronts, notamment en mati\u00e8re de communication avec ses membres. L'exemple le plus r\u00e9cent est celui de Charu Gupta, de la NRECA, qui a interrog\u00e9 Justin Thompson, sp\u00e9cialiste des relations avec les membres."},"author":7,"featured_media":7371,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[18],"tags":[],"class_list":["post-16819","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-spotlight-stories","category-18","description-off"],"acf":false,"yoast_head":"\r\n
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